Terminate your gas or electricity supply correctly. Find the physical address, official email, requirements, and a free cancellation template.
Final reading: Provide a final meter reading request when submitting your termination to Octopus Energy to ensure accurate final billing.
Certifies the sending and content of your request. Safe and legally binding solution.
Send a physical letter via tracked post directly to the Octopus London headquarters.
hello@octopus.energy
Keep the delivery receipt.
Log in to your Octopus online dashboard to submit moving out or closing notifications.
Send your cancellation request to Octopus Energy via LegallyMail to obtain a certified, timestamped delivery proof. Fully equivalent to registered mail, from home.
✉️ Cancel with LegallyMail nowCopy the text below, complete the highlighted fields, and send via LegallyMail.
Date: [Date]
Octopus Energy
Attn: Customer Account Services
33 Holborn, London EC1N 2HT
Subject: Request to Terminate Utility Services - Account Number [ACCOUNT NUMBER]
Dear Customer Services,
Please accept this letter as formal request to terminate gas/electricity service for my account number [ACCOUNT NUMBER] at the address below, effective on [DATE OF SERVICE TERMINATION].
I request a final meter reading on this date and that the final bill details be sent to my new address.
Please send me a written confirmation stating the effective cancellation date and confirming my account balance is zero.
Sincerely,
[YOUR FIRST AND LAST NAME]
Service Address: [YOUR SERVICE ADDRESS]
New Billing Address: [YOUR NEW ADDRESS]
Phone: [YOUR PHONE NUMBER]
Email: [YOUR EMAIL ADDRESS]
Signature: ___________________________
Follow these instructions to close your energy account safely.
Choose the exact day you want to terminate electricity/gas services at the property.
Fill in the highlighted fields of the template with your personal account details and new billing address.
Deliver the written cancellation request through LegallyMail to ensure you get a valid proof of receipt.
Confirm the final meter reading matches the billing invoice you receive after the stop date.
Pay any remaining balance to close the Octopus Energy account in good standing.