Terminate your broadband, mobile, or landline contract correctly. Find the physical address, official email, requirements, and a free cancellation template.
Switching providers: If you are switching to another Openreach-based provider (like Sky or TalkTalk), your new provider will automatically coordinate the switch. You do not need to send a cancellation letter.
Certifies the sending and content of your request. Safe and legally binding solution.
Send a physical letter via tracked post directly to the BT PO Box in Sheffield.
cancellation.team@bt.com
Keep the delivery receipt.
Directly through your personal online BT customer area.
Send your cancellation request to BT via LegallyMail to obtain a certified, timestamped delivery proof. Fully equivalent to registered mail, from home.
✉️ Cancel with LegallyMail nowCopy the text below, complete the highlighted fields, and send via LegallyMail.
Date: [Date]
British Telecom (BT)
Customer Services / Cancellations Department
Subject: Request to Terminate BT Services - Account No: [ACCOUNT NUMBER]
Dear Customer Relations,
Please accept this letter as formal request to terminate my BT services (broadband/TV/landline/mobile) for account number [ACCOUNT NUMBER], associated with the property located at [SERVICE ADDRESS].
I request that the service stop date be scheduled for [STOP DATE] (respecting the 30-day notice period). Please send my final bill to the forwarding address indicated below.
Please send me written confirmation of this service termination request.
Sincerely,
[YOUR FIRST AND LAST NAME]
Forwarding Address: [YOUR FORWARDING ADDRESS]
Phone: [YOUR PHONE NUMBER]
Email: [YOUR EMAIL ADDRESS]
Signature: ___________________________
Follow these instructions to stop utility service safely.
Log in to My BT or check your contract details to see if you are within your minimum term, which would trigger early termination fees.
Copy our free template and enter your account details and forwarding address.
Send the request through LegallyMail to secure an official certified proof of delivery date and avoid billing disputes.
BT requires you to return their Smart Hub or TV boxes within 43 days of canceling, or you will be charged an equipment fee.
Pay the final statement sent to your forwarding address to close the account with a zero balance.